Future Impacts of Working From Home

Employees may come back to a very different office from when they were last there. There could be motion-activated doors and voice-activated elevators, fewer desks, or desks that look entirely different. Working from home could be the new norm with organizations being forced to find ways to successfully do so during Covid-19. While a number of companies will return to the office just as they were, many companies are going to begin working remotely because they can. To successfully run a company from home requires the right management, employees, procedures, and technology. The most likely future impacts of companies working from home include different looking office spaces and new germ/virus protection measures.

New Office Designs

No one will feel comfortable on their first day back in the office if they’re sitting within three feet of their coworkers all day. A few sneezes and coughs later from coworkers and employees will spend more time worrying about not getting sick than getting work done. We are going to see a complete remodeling of how office spaces are laid out going forward. Starting at the building’s entry point, automated doors could become everyday normality. Grocery stores have automated doors and we only visit those a couple of times per week, so why are we touching the building’s entry handle multiple times a day?

                                         “6-Foot Office”

Today, open office floor plans are extremely popular. It allows employees to interact easier in a more collaborative effort than in the past. Prior to this were taller cubicles where employees were separated from each other, but could still stand up to speak to their neighbor next door. The cubicles provided a barrier that many people today might want in order to return to work. While these cubicles may take up more space than the current desks, not as many desks may be needed with some of the company working from home. Although, open floor plans will not completely die off. Other organizations, such as Cushman and Wakefield, are keeping open floor plans and adapting the “6 Feet Office” approach to make employees feel safer.

Antibacterial, Germ and Virus Protection

Companies will soon find that not as much space is needed due to some employees working from home, so not as many cubicles are required either. Some may match a shared space office building where their employees do not have a specific desk they sit in each day. An increase in shared desks requires additional safety measures in order for employees to use a desk that could have been used by a sick employee the day prior. Businesses will have to turn to germ and virus protection solutions to provide a clean workspace. Taking things a step further, there are antibacterial bundled solutions made specifically for specific industries – small businesses, doctor/dental, restaurants, education, etc. They can even come into your organization, perform an audit to see where and what employees interact with to then provide solutions that fit your custom environment.

These germ-killing solutions will be critical even beyond desks and into break rooms, conference rooms, individual offices, and other shared spaces. When employees first return to the office, conference rooms may be off-limits, and break rooms may only be visited to grab or store something in the fridge quickly. Companies can make their employees feel more comfortable with door handles, UV lights, and other solutions that reduce 99.9% of germs on surfaces.

What Makes Your Employees More Comfortable?

No matter what companies do to make their employees feel safer upon first returning to work, they’re still going to be uneasy. Even if they were isolated in a recently-disinfected room all day, there’s nothing that will rid them of all their uneasiness. Companies must do whatever it takes to make their employees feel comfortable returning to work. Since each group is different, we encourage companies to ask their own employees what would make them feel more comfortable. Whether it’s office furniture, cleaning products, or new procedures, the requests could range from A-Z. Coastal Health USA offers services to come onsite to your facility to recommend antimicrobial solutions to help reduce germs and viruses at your company.

Tips for Running Your Small Business From Home

The COVID 19 Pandemic has left a number of small business owners braving uncharted waters in regard to their business operations. Every small business owner is dealing with challenges surrounding reports, budgeting, employee satisfaction, and engagement, as well as customer communication.

Larger business owners have been generally able to continue forward without any major organizational shifts due to established infrastructure, discipline, scale of operations, and experience.

Since 2010, small business owners have had the opportunity to develop their operations in a bullish economy. The previous decade was a time for entrepreneurs to chase unprecedented growth.

With this upturn came more opportunists looking to develop their brand. Fast forward to today, it’s easy to become overwhelmed as difficult questions and decisions are being presented.

As a small business owner since 2002, I believe there are some practices that can be implemented to solidify your business operations and brace yourselves to continue moving forward in these uncertain times.

Direct Reports and Budgeting

If you haven’t already done so, bring all your direct reports together. Ask your finance team to provide you detailed cash-flow analysis and the budgets for the current fiscal year as well as any long term initiatives (This pandemic will pass, and the opportunity for organizational growth will present itself again).

The trick here is to look in descending order from your most expensive to the least expensive expense. Don’t chase your staff down and waste valuable time for something you are spending $20-50 on. You want to focus on the thousand-dollar expenses, i.e. 80/20 rule of business.

Lastly, look at your monthly assessment and towards the future. In these times, you might have to go to your vendors or partners to ask if you can pause a contract.

If you’re making a large payment, go back and ask for smaller lump sums. You want to get the lowest cost burn and stretch it out to flexible terms that you are comfortable with.

During these times, humanity’s inherently good characteristics will shine through, and there will be opportunities to further develop existing business relationships.

Communication is Key

It’s essential to get your staff together and let them know that you will be making intelligent decisions with both their interests and the interests of the business at heart. Communicate and meet with your employees weekly to assess their situations in a professional sense, but also in a personal sense.

Engage in discussions about family life, work from home setups, any challenges that have presented themselves to your employees. Remind them that you are available as a resource to them just as much now (if not even more so), as you were before.

Check to see if there is anything that can be provided to them equipment-wise, to allow them to get as close to they were before concerning efficiency and comfort. Maybe they will need an ergonomic desk for a physical condition or equipment to enhance their current work from home environment.

Being transparent and present to employees can provide a sense of comfort and continuity that is invaluable in the current cultural climate.

In-House Projects

While consumer business is slowing down, you need to start analyzing what your staff is doing. Let them know what is expected of them daily and what they need to do to be effectively contributing employees.

A sense of knowledge as to the responsibilities that are to be performed will ensure that there are fewer cases of employees trying to either overextend themselves or avoid work.

What are the other essential in-house tasks you could be doing? One task could be having your employees document and design customer success stories. How about having your marketing team update old content on your website?

Another task that could provide value to your business is cleaning your customer database. A deep clean of your system data will improve your employees production.

One task that is critical is staying connected to our customers. Remind your consumers that you are present and available to them and will continue to operate as was before.

Don’t Panic

The biggest thing you need to try to avoid is panicking. You have to plan properly, leverage your staff, and make smart decisions.

Don’t try to do it all yourself. You have smart people around you.

Delegate work to qualified employees as a means of taking more time to focus on operations if that is an option.

Segment your workforce into smaller teams or groups that can work well together to not only make sure that work is done, but to also provide a system of checks and balances to ensure that client-facing work and products are meeting company standards.

At Corrao Group, we make sure to celebrate our new business wins as a way to bring our company together during these tough times.

We have instituted weekly games and happy hours to spend more time with our staff while we are all working from home.

It’s still essential to build a family-like organization through the utilization of the technologies available (for example: Microsoft Teams, Skype for Business, etc..).

Be Positive

You have a responsibility to lead and be positive.

Remember, people are looking to you and drawing energy from the example that you are setting. Be a positive force to drive your company in the direction in which you wanted it to go and foresaw it going before the turn of the century.

Your employees will notice your body language and the actions you take.

This is not the time to be reactionary. Be proactive, and if you need help, ask!

Jack Corrao

Struggling with your business?

If you are struggling with managing your business in these times, please email us at WFH@corraofgroup.com. You can speak with our Managing Partner, Jack Corrao on any questions you may have about running your business from home. If you’d like to receive our weekly blog on our WFH series, please fill out the form below.

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Ensure Your Employees are Setup for Success At Home

Work from home (WFH) employees are not the same worker as they are when they’re in the office. They have different surroundings, applications, and family or friends around them. With an entirely new setup, some may have never worked from home before; they might need appropriate furniture and technology requirements, including better WiFi. Other employees may already be working remotely and have their own setup. It is recommended that this group shares their experiences when working from home with the rest of the company. We’ll cover the most notable differences between how an employee works at the office compared to how they work from home.

Environmental Distractions

Depending on one’s office and department, their office setting could either be louder or quieter than their home setting. There are co-workers on calls, typing and printer noises, doors opening and closing, etc. At home, there could be children playing or being homeschooled, landscaping outside, or friends/family in the other room watching TV. In smaller settings, loud neighbors working from their homes could cause a daily distraction. Noise-canceling headphones may be better for the home office because it’s more appropriate to drown out outside noises than valuable insights from their coworkers.

Systems and Technology

When employees are given all the technology and resources their job requires, they are set up for success. They’re able to login to secure systems, print or scan anything they need, and have access to a great internet connection. At home, they might not be able to recreate the same setup. Many employees may be working on kitchen or foldout tables in chairs that are not designed to be used all day. If they’re lucky, they are able to bring home an extra monitor from work. While working from home, additional virtual meetings are required for companies to check in more frequently as they normally would in the office. This requires a robust internet connection and if two people are now working from home, the current WiFi plan may need to be upgraded to the next level. If children are conducting school online, it will only put even more stress on the WiFi. Upgraded WiFi is one thing companies have been helping their employees with.

With CRM technologies like Salesforce, many companies can successfully work from home without skipping a beat. Businesses of all industries and sizes can optimize their entire company with Salesforce while empowering employees to collaborate while working from home. All leads and contacts, deals, service tickets, contracts and more are stored in real-time backed by automated processes to make sure steps are followed and nothing falls through the cracks. Users can log in both at the office as well as at home, and be productive no matter which setting.

How to Help Your Employees Work From Home

  • Research if your company can create and fund a requirements checklist for your employees to work from home. See if your employees require items like monitors, chairs, and desks to enhance their productivity.
  • Onboard the company to an instant messaging program. Programs like Microsoft Teams, Skype, and Zoom are the most popular applications to keep your company connected.
  • Provide access to applications that your business processes are tied into. If it’s their first time working from home, make sure the IT department has enabled any remote access to applications. Ensure all security measures are followed and that any confident data is stored on a locked and secure device.

 

If you’d like to keep up to date with our work from home tips, please sign up below to receive our weekly blog posts.

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Working From Home: 5 Tips to Improve Productivity

Working from home can bring many benefits for employees; however, workers who are used to going into an office could be struggling with adapting to their new environment. Getting thrown off your daily routine brings many different challenges in terms of productivity, adjusting, and distractions. Being able to work remotely for the past 18 years, our company put together five tips to help you improve your productivity from home.

1. Have a Morning Routine

Do not wake up and jump right into work. It is essential to set up a morning routine to prepare your mind for the day of work ahead. Here is what we recommend for a morning routine:

    • Morning Walk
    • Yoga
    • Read a book, magazine, or the news
    • Make some breakfast and coffee
    • Listen to your favorite podcast or music
    • Set up your goals and review your calendar for the day

2. Have a Dedicated Workspace

Setting up a workspace in your home will help you stay focused and concentrate on high priority tasks. It’s important to avoid places in your home that could distract you like the kitchen, TV, or couch. Additionally, ask your company for a second monitor or chair to help you improve your productivity. If your company can’t complete your requests, we recommend visiting Kensington’s website. Kensington, a leader in desktop and mobile accessories, helps workers boost efficiency. With the help of Kensington’s products, you’ll be able to work from home like a pro! Below is a list of products that could help you maximize your new dedicated workspace to be more productive and comfortable.

    • Mobile Docks for Home & On the Go
    • Desktop Dock for Ultimate Connectivity & 4k Support
    • Trackballs
    • Mice
    • Keyboards
    • Laptop Risers
    • Footrests
    • Backrests
    • Monitor Stands and Arms
    • Wrist Rests

Working from home like a pro with Kensington's accessories

3. Schedule Time for Productive Work

Once you have found a dedicated workspace that allows you to focus and is comfortable, it’s time to plan and prioritize your calendar. You know yourself the best, schedule a 2-hour block on your calendar to get your most important tasks done for the day. For example, if you are most productive and less distracted in the morning, make sure you get those challenging projects or tasks done in the morning. Turning off notifications from your cell phone or social media will also help you focus on the task at hand rather than the incoming notifications. If you don’t have a workspace with a door, it is worth investing in some noise-canceling headphones to block out any distractions or noise in the background. Finishing your most significant challenge for the day will give you the feeling of accomplishment, and will help you be more productive throughout the rest of the day.

4. Be Communicative

Working from home doesn’t give you everyday visibility to all your coworkers like in an office. It’s vital to update your calendar in real-time to provide coworkers visibility into your scheduled day. Additionally, communicate and update your coworkers on any deals, documents, or accounts so that everyone is updated and on the same page. Daily meetings are encouraged to go over what tasks need to be done and track current progress. Finally, we suggest adopting a unified messaging system like Microsoft Teams for workplace chat, video meetings, file storage (including collaboration on files), and application integration.

5. Take Breaks and Walk

According to Psychology Today, “Working for long stretches without breaks leads to stress and exhaustion.” We recommend going on a walk to help you relax, get active, and reduce stress. A walk away from work will let your mind recharge and refocus. Sometimes, a walk inside or outside of your house could be enough to get you past the problem or task you might be stuck on. Make sure to stay hydrated throughout the whole day as water will help boost energy levels and brain functions.

Working From Home quote about breaks

Working From Home Brain Study after walking

Working From Home

Adapting to working from home is all about finding a routine that helps you boost productivity. Implementing these five tips into your routine will give you a significant boost in efficiency. In your free time, catch up with family or friends, find a new hobby, or clean a part of the house that’s always needed to be cleaned. We have been able to work remotely since 2008, and if you or your company is struggling to adjust, please feel free to reach out to us at wfh@corraogroup.com

Entertaining and Necessary Things to do While Staying Inside

With a great number of people asked to stay inside during this time, one can run out of things to do fast. There is only so much television we can watch, books to read, and other things before something new is needed. We’ve put together a list of things to do during the week that can help out in many different areas. The list includes activities that are both fun and also tasks that should make you feel more accomplished while staying inside.

Review Budgets to Save Money

Review your monthly subscriptions for necessity
– Business Subscriptions, Music, Clothes, Food – are these necessary for the next couple of months?

Update Family Budgets
– How does eating out less and cooking more affect your situation?
– Contact your Gym to make sure you’re not paying for this month.
– What are your cost savings for gas as well as time not in traffic?
– Can you adjust your car insurance, based in miles, for the next 3 months?

Create a simple spreadsheet with 2 columns, “WFO” and “WFH”, and compare the costs to see how much you’re saving and where you can save more.

Productive Activities Around the House

Clean up the garage
– It’s time, don’t hold it off any longer. Keep the door open as well to get some fresh air.
– If you find things that you don’t need anymore, donate it to help people in need right now.

Change the oil and fluids in your car(s)
– It might be a good time for a self-detail as well.
– If you have children make this fun and educational for them!

Fix things around the house
– Loose screws, squeaky doors/cabinets; now is a good time to fix those.
– Lightbulbs and batteries for alarms.
– Have you always wanted to paint that room? It’s time to schedule this on your calendar if so.

Cook an extraordinary dinner!
– Take out that day-long recipe you’ve always wanted to cook and get to it. Make sure that if someone else is enjoying your dish, they do the dishes – it’s the rules.
– Kick off a Zoom meeting and have a virtual potluck with your friends and family.

Clean more
– Cleaning more frequently makes it less of a task each time you do it. Having a clean space can also boost productivity and happiness.
– This is a great task to keep the kids busy. Make it a fun project and reward them for completing their jobs.

Catch up on entertainment
– Pull up the list of shows and movies your friends have been telling you to watch. Call your friends afterward to discuss it and catch up. If you’re fortunate to have kids, show them one of your favorite movies from when you were their age.

Go through the family photos
– Relive all the great times over the years through your photos. Send pictures to anyone else in the older photos to connect with them!

Get ready for summer by cleaning the backyard and planting the garden
– This is a great exercise to do with family and could be great for the kids to learn how to pull weeds! A win-win situation.

Game Nights, Trip-Planning and More

Family game nights
– Break out all of the board games and make it a fun night. Maybe even tally the wins per player over the next few weeks and see who is the ultimate game night champion!

Learn an instrument
– Have an old instrument in the garage you never finished learning? Dust it off and look at some free online videos for help. Maybe someone else in the family would like to learn with you.

Plan a trip
– Plan for a future trip. Do all the research about places to stay, visit, and dine at. Plan for a few trips and figure out which ones to take first.
Stay connected with your extended family and friends.
– If they are not tech-savvy, show them how to use tools like Skype and Zoom. You could play games such as chess and others through video chat.
– Schedule frequent calls to stay connected and foster a positive mental outlook.

These are some activities you can do both during the week as well as the weekend. This is only a small list – there are thousands of other activities you can do. If you’d like to stay up to date on other things to do during this time, please fill out the form below and we’ll send you an email each time we post content like this. Always wash your hands multiple times per day! If your hands feel dryer than usual, it’s because you are washing them more frequently than usual – find some lotion to help keep your hands from getting too dry. Set reminders to get fresh air and go for walks.

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Why Salesforce Is the Ultimate Work From Home (WFH) Platform

When it comes to working, there’s nothing more relaxing than responding to emails, making phone calls, and reviewing reports all from the comfort of your home. Being a stay-at-home employee has its benefits, such as having more control over your schedule, fewer distractions and more productivity, and everyone’s favorite reason, no time spent in traffic! Working on the Salesforce platform since 2008 ourselves, we know how relaxing it is to work from home. There’s almost nothing you can’t do from home while working on Salesforce. You’re still working, but it’s tasks from the comfort of your own home without any office distractions. Here are a few benefits from working from home across Management, Marketing, Development, and Sales.

Management

Our Managing Partner, Jack Corrao, started by saying, “People working in the office is nice, but it’s not necessary in a lot of businesses. Many of my employees could work from home because Salesforce is a cloud-based system. No servers required, which means if something happens in the office, like the internet goes down, you can just head home and work. We think soon all businesses will have to evolve with the coming times, that means moving away from their multiple systems for each department and onto a software like Salesforce, which supports: Human Resources, Marketing, Sales, Support, Operational Linguistics with each having a customizable cloud.“ He finished off by saying this, “You shouldn’t be handcuffed to your building, having freedom will make you a better and harder worker.“

Salesforce allows managers to track and display all their KPIs within Dashboards. With the company updating Salesforce in real-time, reports aren’t only ready at the end of the day, or week – they’re available 24/7 with live stats. All the information and conversations regarding projects are tracked and recorded within Salesforce.

working from home with coffee and a laptop

Marketing

Our Marketing Specialist and Social Media Manager John Carroll said, “If everyone had to work from home tomorrow, we would still be a functional and successful company. We all have access to the same data in real-time, so we don’t have to wait for reports, documents, or files from co-workers.” He also brought up this tweet from Salesforce CEO, Marc Benioff, who said, “While we are all working from home during this time, we are using quip to help other remote teams across the globe collaborate.” He is talking about the documentation software, Quip, where documents, spreadsheets, slides, and chat are all combined and connected to Salesforce records. At Corrao Group, we use Quip to communicate with each other, even if it’s a few desks away or from one of our remote offices such as Seattle or Canada. 

We can create a campaign asset inventory for emails, landing pages, and more within Quip, where our entire team can collaborate in real-time, anytime. Quip should be in the everyday marketer’s toolbox, especially those already on the Salesforce platform. Fields in Salesforce can map to information in Quip, so when users update one piece of info, the other connected piece is automatically updated so there’s no discrepancy. It’s perfect for working from home because all the content is live, and team members can get notified when updates or tasks are assigned. 

Sales

“With Salesforce, working from home is as easy as it gets”, Ellis Davis, Sales Operations at Corrao Group. All the information and tasks are inside Salesforce so forgetting any notes at the office are a thing of the past. It’s all inside of Salesforce and easy for the whole company to access in real-time. With Chatter being the main communication on projects, she and everyone else can jump into the conversation and catch up or give updates with everything being in one place. “We’ve always known how to work from home because we’ve always had Salesforce, so it’s easy to hop on during a weekend and home and work like you were in the office”, she ended with. Tyler Keil, Sales Operations, has always lived by the phrase, “If it’s not in Salesforce, it doesn’t exist.” All notes are put into Salesforce and associated with the appropriate location, whether that’s a Lead, Contact, Account, Opportunity record, or something else. Having instant alerts when someone updates one of your records or tasks that you’re working on helps speed up everyday processes while working from home. “Salesforce is much more than a virtual Rolodex, it tracks conversations, the entire pipeline, historic deals and much, much more.”

When working from home, sales reps can’t quickly ask if a co-worker spoke with, or emailed a new lead. With Salesforce, all calls and emails are logged right on the contact record as they happen, so there’s no confusion. This way, reps can catch up if they need to without having to wait for someone to explain the updates themselves. Salesforce eliminates the need for unnecessary meetings and allows users to continue being productive at home.

Salesforce - the ultimate work from home platform

Salesforce: The Ultimate Work From Home Platform

We’ve had the ability to offer the option for our employees to work from home since we started using cloud-based solutions in 2002. Since then, we’ve adjusted and created an infrastructure within Salesforce so our team can work from home and not skip a beat. While Salesforce isn’t required in order to run a business from home, it can incredibly boost the progress and success of each department, all while making your employees’ jobs easier. We understand how flexible the Salesforce platform is and how it supports every department in your business. If you’re struggling to run your company from home, please email us at wfh@corraogroup.com. We can jump on a call to discuss your current and projected business situations and suggest assistance.

Our Top 3 Manufacturing Pain Points Solved

Are you receiving any positive feedback or results from your sampling program(s)?

Have you lost complete visibility into rebates across your entire ecosystem?

Does it take forever for your account receivable team to collect payments?

Corrao Group understands the frustration of manufacturers who experience these pain points on a daily basis.

For the past two months, we’ve been explaining the invaluable benefits and exciting features of Salesforce’s Manufacturing Cloud. New features include: Sales Agreements, Account-Based Forecasting, Performance Reporting, and more.

Over the next two months, Corrao Group will be releasing three individual blogs to identify, explain, and offer solutions for three critical manufacturing pain points: Product Sampling, Rebates, and Collections. As a long time manufacturing-focused partner, we have been able to work with 100+ manufacturing companies to find the best-in-breed solutions for their wants and needs. Our solutions for product sampling, rebates, and collections are tailored, optimized, and exclusively built for the Salesforce Manufacturing Cloud Platform.

Manufacturing Cloud was designed for manufacturers to have greater transparency and collaboration across their entire business ecosystem. According to Cindy Bolt, “This unified view provides a clear picture of manufacturing customers through new sales agreements and account-based forecasting solutions that enable them to accurately forecast, plan, and drive predictable (and better) business outcomes.” Old and traditional manufacturing methods or systems can’t compare to the faster, transformative, and newer technology of Salesforce. To learn more about Salesforce Manufacturing Cloud, please visit their blog.

Corrao Group’s experience and discipline with manufacturing pain points dates back to 1982 with our Managing Partner. Jack Corrao has developed numerous operational infrastructures to support hardware and software companies to deliver the best in breed solutions. Since 2008, Corrao Group has been helping manufacturers utilize Salesforce to create an automated closed-loop system for channel-centric manufacturing. To learn more information about us, please visit our website. If you would like to learn more about Manufacturing Cloud, please check out our blog posts linked below:

Salesforce Releases Manufacturing Cloud

The Importance of Manufacturing Cloud

Our Favorite Manufacturing Cloud Features

Manufacturing Cloud: No Longer Negotiating Blind

Manufacturing Cloud: No Timely Visibility Solved

Manufacturing Cloud: Reporting on Performance

Manufacturing Cloud: No Timely Visibility Solved

Salesforce solved a significant pain point for the manufacturing industry as manufacturers no longer have to negotiate blind. Salesforce figured out another challenge for the manufacturing industry: No Timely Visibility into Sales Agreements. Sales Agreements in spreadsheets can become very confusing and frustrating to track. Manufacturers must veer away from spreadsheets to a single source of truth.

Losing Track of Sales Agreements

Manufacturers are often so busy that losing track of sales agreements becomes a regular occurrence because most agreements are managed or hosted outside of the ERP. Manufacturers can’t make the necessary changes to help their company if a sales agreement is lost and underperforming. Data spread out across multiple spreadsheets or silos will cause multiple problems for your company in terms of tracking, updating, and sharing deals. Without full visibility into every deal, you’ll lose an opportunity or two without making any adjustments to the agreements or releases.

Salesforce’s Solution

Manufacturing Cloud gives you a flexible central location to house all your customer data, sales agreements, and forecasts. Sales agreements give your sales users the ability to put actual orders beside planned and forecast amounts in real-time. Additionally, manufacturers can receive automated platform alerts on missed targets to make quick adjustments to underperforming agreements. Real-time visibility allows manufacturers a way to manage complex deals and release schedules.

Salesforce Manufacturing Cloud

Salesforce Power Users

Salesforce solving the pain point of no timely visibility into sales agreements is another victory for the manufacturing industry. Manufacturing Cloud becomes your single source of truth that trickles data to your vendors, partners, and the factory. Everyone in your company has real-time visibility into all the important metrics with Manufacturing Cloud to work more efficiently and productively.

As everyday Salesforce power users, Corrao Group understands how flexible the Salesforce platform is to support every department of your business. Salesforce “off the shelf” is rarely tailored to your unique requirements. We work with you to remedy that. We’ve worked with nearly 1,000 customers; implementing, customizing, and optimizing Salesforce. Since 2002, Corrao Group has been helping B2B organizations of all sizes successfully optimize their business processes with Salesforce and our full-scale digital marketing agency. Please contact us if you would like to learn more about how Corrao Group can help you.

The New CCPA Regulations

Active January 1st, 2020, the California Consumer Privacy Act (CCPA) was put in place to protect the data and privacy of consumers.

Active January 1st, 2020, the California Consumer Privacy Act (CCPA) was put in place to protect the data and privacy of consumers. It gives California consumers the right to see how businesses use their personal information. Businesses must tell what type of data they are collecting and have to give the consumer the option to say no to them selling their data. If the company has its data breached, the consumer has the right to sue the company.

CCPA applies to companies that:

  • Exceed an annual revenue of $25 million.
  • Obtain personal information of 50,000 or more California residents, households, or devices per annum.
  • Secure 50 percent or more of their annual revenue from selling California residents’ personal information.

You should determine if your company wants to have different privacy items for California residents or have one single united notice. Either way, a large majority of US companies must update their privacy policies to comply with these new rules.

Your company will also have to:

  • Review and understand the personal information you have collected
  • Know how the consumers’ personal information is collected and confirm that the information sold to third party companies and is shared
  • Train present and future employees on how to properly handle customers’ information
  • Update your internal and online privacy policies
  • Prepare procedures to quickly respond to customers who request access to, deletion from, or information related to the sale or disclosure to their information.
  • Review contacts with third-party service providers that have customer information you have given away
  • Ensure third-party service providers who have your consumers’ personal information comply with the new CCPA rules
  • Prepare tech solutions that process requests made by customers to opt-out of the selling of their information
  • Review your internal policies on how the collection of personal information is gathered

This is just the beginning. By 2025, there will be even more states to sign similar legislation giving every US consumer the right to know how their data is being used.

I hope that after reading this you have a grasp on the new rules and regulations that the CCPA has put into effect. If you meet the criteria, don’t wait to make changes, be the first and set the example for others to follow. If you have any questions, please feel free to visit our website and reach out to us. Hope to hear from you soon!

Who Will You Adopt?

Our 2020 challenge to every company is simple: Adopt a nonprofit organization NOW. Words like care, commitment, love, and generosity come to mind when we think of the word adoption. When you adopt an animal, child, or nonprofit, it’s forever. Adoption doesn’t just mean you get together a couple times a year to feel good. Adoption means you are giving a commitment level that happens 365 days a year.

Give Beyond The Holidays 

For many companies, it’s the same story every year. The holidays arrive, and companies conduct one or two fundraising events for charitable nonprofit organizations. How is your company contributing to solving social problems the other 11 months of the year? The need to give back to your community hasn’t stopped because the holidays are over.

It’s time for the executive leadership of companies to adopt a nonprofit organization to help make a difference year-round.

The Importance of Adoption 

Adopting a nonprofit involves ingraining the organization into your company, culture, and business plans. Adoption is a deep and passionate commitment to helping a nonprofit every day of the year. It’s about making sure your company accepts, assists, and engages with both the events and mission of their adopted nonprofit.

You should take the KPIs (Key Performance Indicators) for adoption as seriously as any other company KPI’s. Our managing partner, Jack Corrao states, “When I look at our revenue and profitability goal, I think our nonprofit (Emilio Nares Foundation) goal the most important. The Emilio Nares Foundation’s (ENF) flagship program is to provide transportation for children with cancer to and from their hospital appointments. Funding rides for kids means we’ve hit our revenue numbers, we have happy customers coming back to us, and we have a healthy business culture. For me, it is the ultimate metric for Corrao Group.”

Nonprofit organizations need help. Many people working for nonprofit organizations don’t have a business or financial background. In today’s world, employees want to put in a fair amount of work, make a livable wage, and want to be associated with a company that makes a difference in their community. CEOs who adopt this model are more likely to attract people who are passionate about both their work and making a difference.

Our Beginnings – Saint Augustine High School

Our adoption started with Saint Augustine, a private intercity Catholic High School in San Diego. Saint Augustine reached out to our Managing Partner and their own Alumni, Jack Corrao, about his interest in being a part of the technology committee in 2001.

Because Saint Augustine shaped Jack Corrao’s core values, he wanted to do more.

Jack joined the Saint Augustine High School board of directors to provide consultative guidance for their future mission. Their first initiative – the rebuild of Saint Augustine High School into a new state of the art facility. New facilities included high-tech classrooms, a library, and a Gymnasium.

Health issues caused Jack to leave the board of directors in 2012. However, Saint Augustine remains a part of Corrao Group’s culture. The Corrao Group’s internship program provides high school seniors with early mentorship and guidance on the basics of business operations. Early professional guidance for students provides them with purpose and direction to help start their business careers. After students complete their internships, Corrao Group stays connected to them via advanced summer internships, LinkedIn, and summer visits. Many former interns become full-time Corrao Group employees after graduating from college.

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St. Augustine High School located in San Diego

The Emilio Nares Foundation

We decided to adopt and become a part of the ENF family in 2006. ENF helps families navigate through their child’s journey with cancer. Their flagship program, Ride with Emilio, provides free transportation for underprivileged children and their parents to and from the hospital for cancer-related appointments. Ride with Emilio currently serves children in San Diego, Orange County, and Los Angeles. Their goal is to bring Ride with Emilio nationwide.

Here’s how we helped grow and expand ENF since adopting their organization in 2006:

    • Corrao Group gladly welcomed ENF into our office when they needed additional workspace.
    • We implemented their Salesforce Org to help manage their donations and events.
    • A Corrao Group staff member has been on ENF’s board of directors to make sure we are physically a part of their organizational goals.

The most important part of our commitment and KPIs for ENF is Ride with Emilio. For every hour we bill our customers, we provide $5 to ENF which has resulted in over 3,396 rides for children to and from cancer treatment. It is a donation we happily send once a month to help them grow and expand as an organization.

“Using the Salesforce CRM tool has allowed us to increase our outreach and improve our donor relations. We are able to better manage our campaigns. Our Salesforce team, Corrao Group, has given us outstanding service, and they have become an integral part of our organization. Because of their excellent service, we have been able to grow and serve additional families whose children are battling cancer treatment.” – Richard Nares, Founder of ENF

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Corporate Examples

Lebron James

Lebron James, an NBA player for the Los Angeles Lakers, recently opened a school in Akron, Ohio. Lebron’s “I Promise” school opened up in 2018 for 240 at-risk third and fourth graders. Kids who attend the school will receive:

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Marc Benioff

Marc Benioff, Founder and CEO of Salesforce, recently set forth a challenge for every CEO: Adopt a public school. Benioff writes about a random visit to Presidio Middle School in his new book, Trailblazer. He didn’t have an appointment, but he walked into the principal’s office and asked to help out. Since his visit to Presidio Middle School, Salesforce has adopted 107 public schools. Additionally, Salesforce has given out $70 million dollars to local San Francisco and Oakland public schools. Salesforce also provides volunteerism, mentoring, and technology to the schools. Benioff recently explained the power every CEO has to make a difference in schools, “You’d be surprised at the power your company can have to improve your local public schools. And do you want to know who are in the schools? It’s the children of your employees.”

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Domino’s

Domino’s selected St. Jude as its’ national philanthropic partner in 2004. Domino’s has raised more than $57 million for St. Jude through its participation in the St. Jude Thanks and Giving campaign since 2004. “St. Jude is leading the way the world understands, treats, and defeats childhood cancer and other life-threatening diseases. Treatments invented at St. Jude has helped push the overall childhood cancer survival rate from 20 percent to more than 80 percent since it opened more than 50 years ago, and they won’t stop until no child dies from cancer” (St. Jude Mission Statement).

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Richard Branson

Richard Branson, the founder of Virgin Group, has been a big proponent of giving back instead of using the money for his personal use. Branson found Virgin Unite to “Unite people and entrepreneurial ideas to create opportunities for a better world. Since then, together with some great partners, we have inspired and incubated a number of wonderful collaborations – like The Elders, Ocean Unite, Carbon War Room, The B Team, and The Branson Centre for Entrepreneurship – which have spurred much needed change in the world.”

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Adopt a Nonprofit

Our 2020 challenge to companies is to find a local nonprofit to adopt. Committing to a nonprofit is not just about writing a check for them every month. It’s about making sure your company embraces, participates, and supports all their events. You will have a successful adoption if you find a nonprofit that you are passionate about, and an organization that aligns with your company’s culture.

Where will your company priorities be in 2020? You are disconnected from our world if money is your only priority. We are in a new decade. It’s time to wake up and make a difference for people who need our help… TODAY!

What will you choose?

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