SurfaceTrends™ Integration For Salesforce Work.com

Estimated 2 min. read

Corrao Group, a consulting partner of Salesforce since 2008, has announced their latest solution to give companies instant visibility into the health of their facilities’ high-touch points via Salesforce’s Work.com solution. Corrao Group’s SurfaceTrends™ integrates within Work.com’s Command Center and provides real-time environmental surface results for companies getting back to work. Jack Corrao, the Managing Partner of Corrao Group, said, “Our SurfaceTrends™ solution unifies the power of Salesforce’s Work.com, 3M, and Coastal Health USA. Providing real-time analytic data validating janitorial cleaning protocol is becoming mandatory for businesses and integrating with Salesforce’s Work.com is critical for developing your back to work plan.”

Corrao Group’s SurfaceTrends™ leverages the data from Coastal Health USA to analyze and visualize how clean a surface is inside of Work.com. SurfaceTrends™ offers companies a proactive approach to managing your facilities’ low, moderate, and high touch points or surfaces. “Being able to visualize and see in real-time how clean your surfaces are via 3M’s ATP (Adenosine triphosphate) tester is opening a lot of people’s eyes to how dirty their surfaces are,” said Ashley Mullenaux, an Infectious Control Analyst at Coastal Health USA.

SurfaceTrends™ integrated with Work.com provides your company with:

    • Real-time analysis and visualization of the cleanliness of your high touch business surfaces
    • Automated alerts via Command Center and email for surfaces requiring immediate cleaning
    • Automated Slack notification based on nonconformant test results
    • Allows staff and visitors peace of mind with cleaning results

SurfaceTrends Test Results

If you would like to schedule a demo to learn more about SurfaceTrends™, please contact sales@corraogroup.com.

About Corrao Group

As everyday Salesforce power users, Corrao Group understands how flexible the Salesforce platform is to support every department of your business. Corrao Group has helped numerous healthcare companies since 2008. We’ve worked with nearly 1,000 customers, implementing, customizing, and optimizing over 2,100 Salesforce projects. Since 2002, Corrao Group has been helping B2B organizations of all sizes successfully optimize their business processes with Salesforce.

About 3M

3M is a national organization located in Saint Paul, Minnesota, and is the leading provider in worker safety, US health care, and consumer goods. 3M touches virtually every part of your life. With medical dressings that help wounds heal faster, reflective materials that make our roadways safer, and even stethoscopes that listen to astronauts’ heartbeats in space, 3M and their technology make the impossible, possible. Their goal is to apply their science to make our lives better.

Our Favorite Salesforce Winter ’21 Releases

Estimated 3 min. read

We’ve gone through every note of the Salesforce Winter ’21 Release Notes and highlighted the most popular features circulating around the Salesforce community. It’s important to note that most of these newly released features are only available in Salesforce Lightning and not Classic. The features outlined in our blog are some of the best features available in the Lightning interface.

Work.com

Broadcast Messaging -2020 has drastically impacted the way companies engage with their employees and customers. Broadcast Messaging empowers companies to proactively reach their clients faster and on their favorite channel, SMS. Broadcast messaging lets you easily select a recipient list, choose from prebuilt templates, and send it to mass quantities.

Work.com broadcast messaging

Queue Management – Today, businesses need a trusted platform that is versatile enough to support ongoing changes. Queue Management empowers safe and seamless in-person interactions as the world starts to return to work. Queue Management is a Salesforce-native tool that lets organizations scale on-site capacity to ensure that local regulations are complied with.

Sales Cloud

Opportunity Deal Change Highlights – Highlight what has changed in the pipeline to see which deals increased, decreased, were pushed out, or pulled in. Text colors and arrows highlight whether deal amounts or close dates have changed during the last seven days. Hover over an arrow to get extended details about the opportunity.

Salesforce Opportunity Deal Change Highlights

Multi-Cloud Support for Billing – “Now you can create invoices and bills from CPQ orders, B2B Commerce orders, Service Cloud work orders, Velocity quotes, or any other quoting/ordering system that customers have” (Salesforce).

High-Velocity Sales Enhancements – With High-Velocity Sales, you now have the capability to organize and share sales cadences in folders. Additionally, Salesforce now allows you to pause sales cadences and change step ownership. Users can also insert free time into emails for scheduling directly from Lightning.

Service Cloud

Field Service: Time Sheets – Service executives can now create, edit, and take action on employees’ timesheets and expenses. Timesheets now become connected to your field service’s operation, allowing you insight into how your mobile staff is working. You can now view timesheets, record working hours, and send on-the-go approval timesheets. View Salesforce’s YouTube Time Sheets video to learn more.

Service Cloud Field Service Time Sheets

Service Setup Assistant – Achieve quicker time to value for customer service delivery with Service Cloud. “The Service Setup Assistant provides a two-step guided setup, out-of-the-box configuration, and built-in agent productivity best practices” (Salesforce).

Omni Supervisor Enhancements – Omni Supervisor Enhancements now allow supervisors to view voice transcripts in real-time as the phone call progresses, allowing them to jump in when agents need help.

Marketing

Customer 360 Audiences – With Salesforce’s enterprise-wide customer data platform, marketers can now collect, unify, segment, and enable all their client data. Customer 360 audiences now becomes your single source of truth to enable personalized experiences for every customer across every touchpoint.

Interaction Studio Enhancements – Business users can configure, evaluate, and incorporate machine-learning algorithms with Einstein Personalization Recipes that consider the characteristics, behaviors, affinities, and purpose of an individual to assess and deliver individualized recommendations. Einstein Personalization Decisions assesses both the probability of someone engaging with a specific offer or action and the business value of that offer or action to the company.

Journey Builder: Path Optimizer – By allowing you to test journey routes, not just message material, Path Optimizer unlocks marketing experimentation in new ways. In a journey, run one or several tests and choose the winning paths by engagement or on-demand. Only the winning route is received by new contacts. To gain insights and improve the experience of your customers, you can continue to run tests.

Marketing Journey Builder Path Optimizer

The Salesforce Winter ’21 Release Notes brings exciting new features for Salesforce employees and customers. If you have any questions about the winter release notes, please visit our website. If you missed out on our Salesforce Summer ’20 release blog, you can read it here.

Sources

https://trailhead.salesforce.com/en/content/learn/modules/winter-21-release-highlights

https://www.salesforce.com/blog/whats-in-the-winter-21-release/

https://releasenotes.docs.salesforce.com/en-us/winter21/release-notes/salesforce_release_notes.htm

Trailhead Photos

Salesforce.com