Salesforce Consumer Goods Cloud Substitution Management

Salesforce Consumer Goods Cloud has released new features specifically on retail execution to help the consumer goods industry digitally transform. Exciting releases of the Consumer Goods Cloud Summer ’22 Offline App include Penny Perfect Pricing, Conditional Surveys, Asset Management, Payment Collection, Inventory & Quotas, Live Reporting, Substitution Management, Gamification, Supervisor Management, and Customer Segmentation.

Salesforce Consumer Goods Cloud Substitution Management

Salesforce Substitution Management allows brands to manage planned (e. g. vacation, training) and unplanned absences (e. g. sickness) of field users to ensure that important stores are served during the absence of the user. Key features of Substitution Management give brands the ability to:

    • Setup customer-based substitution rules by the supervisor
    • The system creates temporary customer management relation for the substitute to provide access to the account during the substitution time frame
    • Synchronizing substituted customers and related data during the substitution time frame to the mobile device

If you would like to learn more about Substitution Management or the Consumer Goods Cloud Summer ’22 Offline Retail execution release, please contact us.

Consumer Goods Cloud Consultant Leader

Over the past two years, we have been using our experience to help digitally transform the consumer goods industry. As our main industry focus, we are proud to be on the Consumer Goods Cloud Board, in addition to being the exclusive US launch partner of the Salesforce TPM Pilot.

About Corrao Group

Since 2002, we have been helping B2B organizations of all sizes optimize their business processes with Salesforce and their third-party applications. As everyday Salesforce power users, Corrao Group understands how flexible the Salesforce platform is to support every business department. We’ve worked with nearly 1,050+ customers, implementing, customizing, and optimizing over 2,150+ Salesforce projects. If you are interest d in learning more about how Corrao Group can help your company, read our reviews on G2!


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