Part of Salesforce Service Cloud, Field Service Lightning (FSL) is designed to improve the first-visit resolution and onsite job management using a mobile solution with access to job schedules, van inventory, and more – with or without the internet. Additional features of FSL include the ability to quickly create work orders from any case, intelligently assign and manage jobs, increase first-time fix rate and stop problems before they happen.
Diving into FSL license types, we’re going to show you three different service roles and the licenses that would optimize their everyday lives. Each section describes role responsibilities/what can be done with FSL, required Salesforce access, and the required permissions to make it happen.
Have any questions on Field Service Lightning licenses or any other aspect of the product? Let us know, we’re happy to answer your questions.