Service Cloud Implementation

Boost customer satisfaction with quick service and build long-lasting customer relationships.

Supercharge your service team
380
Completed Projects
1,939
Cases closed
310
Web2Cases Setup
250
Knowledge Bases

Service Cloud Implementation Features:

Case Routing

Automatically match cases from any channel — messaging, chat, social, email, and voice — to the right agent based on skillset and expertise.

Digital Engagement

Allow cases to be submitted across every digital channel to provide a seamless and faster resolution experience.

Customer Service Analytics

Create smarter managers, more productive agents, and happier customers through predictive CSAT technology to stay ahead of business concerns.

Field Service Lightning

Schedule field appointments seamlessly, reduce overall costs, and improve the safety and efficiency of your field teams.

24/7 Self Help Center

Maximize agent productivity and first-visit resolution by allowing your customers to help themselves so your agents don’t have to answer the same question repeatedly.

Respond to customers faster and improve your support team’s productivity by gathering support cases directly from your company’s website and customer emails.
Make your service agents more productive and increase first-visit resolution by automating processes that assign the right agent and resolve support cases faster.
Improve onsite job management using the mobile solution that delivers real-time collaboration with access to job schedules, van inventory, knowledge articles, and more.
Maximize agent productivity and first-visit resolution by letting your customers help themselves so your agents don’t have to answer the same question time and time again.
Create smarter managers, more productive agents, and happier customers through predictive CSAT technology to stay ahead of business concerns.

Maximize your Service Cloud investment with Corrao Group:

Build Your Service Cloud

Based on your unique needs and business requirements, we scope, deploy, train, and hand off a Service Cloud implementation and any integrated products that are part of the project. Since 2008, our Service Cloud consultant team has been able to optimize failing Salesforce systems to improve business performance and get companies back on the right track. Our team is made of certified experts for Service Cloud, Field Service Lightning, Tableau CRM, and other features that enhance Salesforce.

Ongoing Service Cloud Support

Our six or twelve-month service agreements are consistently requested by clients to stay connected and provide guidance and support after completing projects. Our seasoned Service Cloud consultant team is with you every step of the way through any challenges your company may be facing. Deliverables can range from business process review to additional custom implementation or just ongoing training and support requests. We work with you to ensure your Service Cloud users adopt the system, and your deployment generates business results.

Ready to maximize your investment?

Thanks for reaching out. We will contact you shortly.

Please fill out all fields before submitting.

Thanks for your submission. Please check your inbox in a few minutes for your document.

Please fill out all fields before submitting.

Please enter a valid Email Address!

A Best Practices Guide for your Customer Service Team

Privacy Policy

Salesforce

Managed Services

Software

About us

Client Testimonials

TPM/REX Content Library

Copyright 2022
Privacy Policy