Increase satisfaction with Service Cloud

Build long-lasting customer relationships and achieve the highest level of satisfaction.

Supercharge your service team
380
Completed Projects
1,939
Cases closed
310
Web2Cases Setup
250
Knowledge Bases

Implementing Salesforce Products for Success:

Ensure happy customers by servicing them better.

Service Cloud is critical for service, support and customer success teams.  Manage and streamline day to day support processes with quicker resolution and more first-visit resolution.  When implemented correctly, Service Cloud can personalize support, improve customer communication, enable team collaboration, and give you visibility of the health of your customer base.

Our Services Include

Web2Case & Email2Case Setup

Respond to customers faster and improve your support team’s productivity by gathering support cases directly from your company’s website and customer emails.

Advanced Case Management

Make your service agents more productive and increase first-visit resolution by automating processes that assign the right agent and resolve support cases faster.

Customer Service Analytics

Create smarter managers, more productive agents, and happier customers through predictive CSAT technology to stay ahead of business concerns.

Fleet Management Logistics

Improve onsite job management using the mobile solution that delivers real-time collaboration with access to job schedules, van inventory, knowledge articles, and more.

Knowledge Base Setup

Maximize agent productivity and first-visit resolution by letting your customers help themselves so your agents don’t have to answer the same question time and time again.

Respond to customers faster and improve your support team’s productivity by gathering support cases directly from your company’s website and customer emails.
Make your service agents more productive and increase first-visit resolution by automating processes that assign the right agent and resolve support cases faster.
Improve onsite job management using the mobile solution that delivers real-time collaboration with access to job schedules, van inventory, knowledge articles, and more.
Maximize agent productivity and first-visit resolution by letting your customers help themselves so your agents don’t have to answer the same question time and time again.
Create smarter managers, more productive agents, and happier customers through predictive CSAT technology to stay ahead of business concerns.

Maximize your Service Cloud investment with Corrao Group:

Custom Implementations

Based upon your unique needs and business requirements, we scope, deploy, train, and hand off a Service Cloud implementation and any integrated products that are part of the project. Our team are certified experts for Salesforce and related partner offerings including Skuid and other tools that enhance Salesforce. Once requirements are delivered, we provide a thorough walkthrough for your approval.

Service Agreements

Our six- or twelve-month service agreements are consistently requested by clients to stay connected and provide guidance and support after projects are completed. Deliverables can range from business process review to additional custom implementation or just ongoing training and support requests.  We work with you to ensure your Service Cloud users adopt the system and your deployment generates business results.

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