The Salesforce Summer ’25 Release Notes for Agentforce bring significant enhancements, including making AI-driven automation more flexible, secure, and efficient. Flex Credits align costs with value by charging only when actions are performed, while the new Employee Agent streamlines internal workflows using templates and guided setup. Improved agent switching, stricter verification for sensitive tasks, and enhanced case creation boost reliability and support speed. Updates also include better search experiences, richer UI customization with Lightning types, and easier setup for agent actions across the platform. Learn the latest updates for Agentforce below.
Simplify Agentforce Credit Consumption with Flex Credits
Flex Credits are a new, flexible unit of payment for Agentforce. Flex Credits are charged when an agent executes an action, aligning cost directly to value.
Automate Employee Workflows with Agentforce Employee Agent
Improve productivity, user experience, and data security by automating employee interactions and workflows using the Agentforce Employee agent (AEA). The Agent Creator guides you through setup using a natural language interface and provides templates for specific employee workflows. For standard topics and actions, the Employee Agent delivers appropriate role-based responses to reduce manual effort, accelerate task completion, and enhance the employee experience. Agentforce Employee agent supports Flow and Apex class configurations to extend automation.
Use the Right Agent for the Job in Employee Channels
You want the right agent to answer user questions when you have multiple employee agents enabled in an org. Now, users can easily switch between all the agents installed in your org. If an agent can’t answer the user’s question, it tells the user to switch to another agent.
Improve Agentforce Service Agent Security with Updated Verification Actions
To reduce the risk of unauthorized access, Agentforce Service agent interactions now require verification before performing sensitive tasks. The new verification actions now respond to the Contact ID, which represents a verified customer. The previous versions, which will be deprecated on July 13, 2025, responded to the Contact Record, which is unverified. A new Service Customer Verification topic collects the information required to perform the secure actions. The older versions will continue to function in existing agents, but will no longer be available when creating or updating agents.
Improve Support Efficiency with Enriched Case Creation
To streamline case creation, use the Create Case with Enhanced Data action to automatically generate structured cases with summaries. When conditions are met, the most recent case in a messaging session also includes a linked transcript.
Improve User Search Experience by Sharing Data Category Selection with Agentforce Service Agent (Beta)
Resolve user queries faster by passing information about the data categories selected by the user to Agentforce Service Agent. This enables the Agentforce Service Agent to provide relevant solutions to user queries faster.
New and Changed Standard Agent Topics and Actions
Quickly add powerful functionality to an agent with new and changed standard agent actions and topics.
Enhance Agent Action UI with Custom Lightning Types
Improve the Agentforce (Default) agent UI in Lightning Experience with custom Lightning types and LWCs to create a more intuitive and user-friendly agent action input and output. This feature enhances the user interface by making sure that chat responses look exactly as needed. As a result, the interface becomes more intuitive and user-friendly.
Find Lightning Types for Agentforce (Default) More Easily
Now you can easily find and use your org’s Lightning types for the Agentforce (Default) agent in Lightning Experience. The Setup UI now features a list view of all custom and standard Lightning types deployed in your org, so that you can quickly identify and streamline customization for agent actions.
If you would like to learn more about the Salesforce Summer ’25 Release Notes for Agentforce, please visit our website.
About Corrao Group
Since 2008, Corrao Group has been a trusted global Salesforce partner, helping B2B organizations across retail, consumer goods, manufacturing, and healthcare drive digital transformation. Our expertise spans Salesforce Consumer Goods Cloud for Sales & Service, Retail Execution (REx), Customer Planning & Forecasting (CPF), Trade Promotion Management (TPM), Agentforce, and Data Cloud. With seamless integration and a deep understanding of industry challenges, we translate complex business processes into scalable, high-performing Salesforce solutions. As power users and implementation experts, we optimize operations, enhance decision-making, and accelerate growth—ensuring your business stays ahead in a competitive market.
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The Salesforce Summer ’25 Release Notes for Agentforce
